Privacy policy

ProKey Mobile LLC | Privacy Policy

Effective Date: March 27, 2026

ProKey Mobile LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.prokeymobile.net], request a quote, or utilize our mobile automotive locksmith services in Indiana.

1. Information We Collect

To provide accurate automotive locksmithing and programming, we collect the following types of information:

• Personal Identifiers: Name, phone number, email address, and physical service address.

• Vehicle Data: Vehicle Identification Number (VIN), year, make, model, and key code specifications necessary for programming.

• Verification Data: Government-issued photo ID (viewed on-site to verify ownership as required by security protocols).

• Payment Information: Processed securely through our third-party payment processors (e.g., Square/Helcim). We do not store full credit card numbers on our servers.

2. How We Use Your Information

We use the information we collect to:

• Provide mobile locksmith and key programming services.

• Send appointment reminders and service updates via SMS or email.

• Generate accurate price quotes based on your specific vehicle hardware.

• Comply with legal obligations regarding vehicle security and ownership verification.

3. SMS and Mobile Communication

By providing your phone number, you consent to receive text messages (SMS) from ProKey Mobile LLC for service-related purposes (e.g., "Technician is 10 minutes away").

• Opt-Out: You may opt out of receiving text messages at any time by replying "STOP" to any message.

• Privacy: Shortcode or strictly transactional mobile data will not be shared with third parties for marketing purposes.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We only share information with:

• Service Providers: Third-party tools that help us operate (e.g., Shopify for our website, Google for Maps/Directions, or our payment processor).

• Legal Requirements: If required by law, or to protect the safety and rights of ProKey Mobile LLC or our customers.

5. Data Security

We implement industry-standard security measures to maintain the safety of your personal information. Vehicle-specific data (like VINs) is used strictly for the duration of the programming service and is handled according to automotive security best practices.

6. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Effective Date."

7. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

ProKey Mobile LLC

North Vernon, IN 47265

Phone: 812-565-8086

Email: prokeymobile.nv@gmail.com