ProKey Mobile Limited Warranty
We stand behind the parts we supply and the work we perform. ProKey-supplied keys and fobs include 180-day hardware and programming workmanship coverage, plus 90-day coverage for included batteries. Customer-supplied keys and fobs are excluded from this voluntary warranty.
When coverage begins: Coverage applies to the original purchaser and the vehicle identified on the invoice. It begins on the invoice date or, if later, the date the key is delivered and service is completed. ProKey Mobile LLC is the warrantor.
Hardware & Parts — 180 Days
We provide a 180-Day Limited Warranty on ProKey-supplied OEM and premium aftermarket keys and fobs, including new and refurbished OEM hardware identified on your invoice.
Covered issues include:
- Internal electronic component or transponder chip failure under normal use.
- Manufacturing defects in the key or fob.
- Defective materials or construction that prevent normal operation.
Disclosed cosmetic wear on refurbished hardware is not a defect. Batteries are covered separately below.
Programming Workmanship — 180 Days
We provide 180-day coverage for errors in our original programming of keys and fobs supplied by ProKey Mobile. If a covered problem results from our programming work, we will correct that work at no additional charge.
Loss of synchronization is covered when caused by our original programming error. Problems caused by unrelated vehicle faults, security resets, software changes, or subsequent work by others are not covered under this programming warranty.
If ProKey replaces defective hardware under the hardware warranty, necessary cutting and programming are included at no additional charge.
This programming warranty does not apply to customer-supplied keys, remotes, or fobs.
Included Battery Coverage — 90 Days
The battery included with your ProKey-supplied key or fob is covered against premature failure for 90 days. We will replace a covered defective battery at no additional charge.
Ordinary battery depletion after 90 days is not covered. A battery replacement does not restart the hardware or programming warranty periods.
Customer-Supplied Keys & Parts
ProKey Mobile provides no voluntary hardware or programming warranty for customer-supplied keys, remotes, fobs, or other parts.
We cannot verify the manufacturing quality, internal components, prior use, or compatibility of customer-supplied hardware. Successful programming at the time of service does not guarantee that the item will continue to function or retain programming.
Future diagnosis, reprogramming, or replacement involving customer-supplied hardware is not included under this voluntary warranty. Any proposed charges will be disclosed and require your approval before additional work begins.
This exclusion does not waive liability for negligent work, remove rights provided by law, or cancel warranty promises previously made for your purchase.
What Is Not Covered
This limited warranty does not cover:
- Lost or stolen keys or fobs.
- Normal cosmetic wear or ordinary wear on blades, buttons, and shells.
- Failure caused by dropping, impact, misuse, water, corrosion, or excessive heat.
- Damage caused by improper battery installation, modifications, or third-party repairs.
- Problems caused by unrelated vehicle batteries, wiring, locks, modules, interference, security resets, or software changes.
- Compatibility with a different vehicle or functions not included in the agreed service.
- Customer-supplied keys, remotes, fobs, and other parts, including programming services for those items, as described above.
Opening a ProKey-supplied key or fob, replacing its battery, or using another service provider does not by itself void this warranty. Damage caused by those activities is excluded.
Warranty Service & Replacement Coverage
For a covered hardware defect, ProKey will inspect and repair or replace the affected item, including necessary cutting and programming, without charge.
Covered diagnosis, parts, and labor are free. We will arrange a reasonable no-charge method of warranty service. Please contact us before shipping an item or arranging third-party service.
Replacement hardware is covered for the remainder of the original hardware warranty or 90 days after replacement, whichever is longer.
If repair or replacement cannot resolve a covered problem within a reasonable time, we will provide an appropriate refund or another remedy required by law.
Any proposed charges for noncovered diagnosis, travel, parts, or labor will be disclosed and require your approval before they are incurred.
How to Start a Claim
- Contact ProKey Mobile within the applicable warranty period.
- Provide your name, invoice or other proof of purchase, vehicle information, and a description of the problem.
- Make the affected key and vehicle reasonably available for inspection. We will arrange an appointment and explain the next steps.
Call or text:
812-565-8086
Email:
prokeymobile.nv@gmail.com
Written claims:
ProKey Mobile LLC
1690 Quaker Hill Dr
North Vernon, IN 47265-3806
Please arrange service before visiting or mailing any items. A free copy of these warranty terms is available upon request.
Existing Coverage & Your Rights
Customers previously promised a one-year warranty retain that coverage for the remainder of its original term. This update does not shorten earlier or longer warranty promises made for your purchase.
This warranty does not disclaim implied warranties, waive liability for negligence, or limit remedies that cannot lawfully be limited.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.